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Frequently asked questions

  • Can I cancel my booking
    Yes, you are able to cancel your booking but we are unable to process a refund or issue a credit due to cancellation. However, our service is flexible and you can swap your dates in the week with no extra cost.
  • How do I make a complaint
    In the event of anyone needing to complain regarding any aspect of the services provided at our centre; this should in the first instance be directed to the centre manager either verbally or in writing. All complaints will be recorded, fully investigated and a reply sent to the complainant within 48 hours.
  • Will I receive a refund if my child is unable to attend
    Unfortunately we are unable to refund or issue a credit for non-attendance due to illness or any event that is out of our control. We reserve the right to exclude a child at any time prior to or during a session due to illness.
  • Can you administer medication?
    Staff are able to administer prescribed medication to your child attending the service, provided that you comply with the following rules: Any medication that is held or administered must be for a named child only. Only medication that is prescribed by a doctor. You must have completed a medication form giving clear, detailed instructions (“if needed” is not acceptable) and written permission for staff to administer medication. Receipt of and return to parents of medication must be recorded on the form with the parent’s signature. The times and dosages will be recorded on the form by the person administering the medication. Staff will observe and note a child’s reaction to the medication. You shall advise the staff where your child/ren have self-held medication (inhalers etc.) to discuss how this should be managed. Kindly complete the medical form and send to bpbeamsoflight@hotmail.com
  • What does my child need to bring on the day
    • Healthy (nut free) lunch and snacks • Water bottle • Spare clothes Beams of Light provides fruits throughout the day. Please ensure to label your child/ren’s clothing and other belongings.
  • What are your opening hours
    Our opening hours are 8am - 6pm
  • Where is the drop off and collection point
    Parents/guardians must ring the holiday playcentre number once they are at the gate or approaching the gate. Please save the number on your phone – 074 3476 5522 • Please use the side gate of the school by Openview Road for drop off and collection. • Parents and guardians are requested to provide photo ID upon collection. Staff will also ask parents/guardians to confirm some of your child’s details, including the password you set up during your booking. We will wait for the parents to collect the child if the collector cannot provide the correct details that we have requested, and this may lead to a late collection charge. *Let the holiday playcentre procedures be known to your child’s collectors to avoid late penalties.
  • Can I change my booking
    Yes, you are able to move your dates within the same holiday break (e.g. Easter), subject to availability. Please provide 3 days notice from the first date of service.
  • How do I contact you if I have a query
    Please send an email to bpbeamsoflight@hotmail.com You can also ring the centre number between 8am-6pm on 074 3476 5522
  • Do you provide lunch for the children
    Beams of Light only provide fruits throughout the day. Please pack your child/ren a healthy (nut free) lunch and snacks.
  • How can I book and secure my child a place
    To book a space please visit: bit.ly/Beams-book

“Many thanks to Chesca and the whole team for the wonderful work they do for the children – the Beams of Light team are providing fantastic care and provisions to the children – thank you”

“Many thanks to Chesca and the whole team for the wonderful work they do for the children – the Beams of Light team are providing fantastic care and provisions to the children – thank you”

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